Booking Inquiry
Submitting an inquiry through the website does not automatically confirm a booking. Trip details, availability, service level, price, and operational feasibility must be reviewed and confirmed.
Booking Conditions
Important booking points for trekking and tour planning.
These booking conditions explain how inquiries, confirmations, changes, and travel responsibilities should be understood when planning a journey with Pleasant Holiday.
Confirmation
A booking should only be considered confirmed after the traveler receives written confirmation and completes the required payment process defined by the company.
Payments
Deposit, balance payment, payment method, currency, bank charges, and due dates should be clearly confirmed before the traveler makes a booking payment.
Changes by Traveler
Requested changes to travel dates, itinerary, accommodation, group size, or services may affect price and availability. Any change should be requested and confirmed in writing.
Changes Due to Local Conditions
Mountain weather, flight delays, road conditions, safety concerns, permit rules, local events, health issues, or other operational factors may require itinerary adjustments.
Insurance
Travelers should arrange suitable travel insurance for trekking, medical treatment, emergency evacuation, cancellation, delays, baggage, and personal risk where applicable.
Guide and Support Staff
Guide and support staff details depend on the destination, route, season, and type of journey. Final guide details are provided after booking confirmation.
Emergency Contact
For emergency support, travelers should contact the company through the provided WhatsApp number or direct phone call during confirmed travel arrangements.
Cancellation and Refunds
Cancellation charges and refund rules should be clearly defined before final launch and before payment confirmation. Final cancellation terms must match the actual company booking policy.
Before Booking